About this role
KSG
IT Support
IT Help Desk Technician
Kaizen Solutions Group · Columbus, OH
On-siteFull-timeIT Support$50k - $65k
About the role
Support end users with hardware, software, and access issues, escalating as needed. A strong starting role with mentorship and a path into security and cloud.
Responsibilities
- Resolve tier 1/2 support tickets
- Set up and image workstations
- Manage accounts and access requests
- Document solutions in the knowledge base
- Escalate complex issues
Requirements
- 0-2 years IT support experience
- Customer-service mindset
- Basic networking and Windows knowledge
- Reliable and detail-oriented
Required skills
Help DeskWindowsActive DirectoryTicketingTroubleshooting
Preferred qualifications
- A+ or Network+
- Some scripting
- Interest in cybersecurity
Benefits
- Mentorship and growth path
- Comprehensive benefits
- Paid certifications
- Federal holidays
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